Aqua Keeper supportAqua Keeper 支持中心

Swap two neighbouring pieces so that three or more of the same debris line up in a row or column — bottles, cans and paper are cleared the moment they match.交换相邻的两个垃圾，让三个以上同款连成一行或一列；塑料瓶、易拉罐和废纸一旦连成线就会被清除。

When the board locks up, use a tool: 3×3 Blast, Cross Blast, Item Clean, Shuffle or Undo. The game's How to Play panel shows the same rules in pictures.棋盘卡住时使用道具：3×3 爆破、十字爆破、同类清除、洗牌、撤销。游戏里的 HOW TO PLAY 面板也有图文说明。

No. Aqua Keeper has no account and no cloud save, so your progress, scores and settings are stored only on the device you are playing on. They cannot be moved to another phone, and deleting the app removes them.不会。游戏没有账号，也没有云存档，进度、分数与设置只保存在你当前这台设备上，无法转移到另一台手机，删除 App 也就删除了这些数据。

Reminders are scheduled locally on your device — for example to tell you that your tank is full. They are not sent from a server, and they contain no personal information.提醒完全在设备本地排程，例如"鱼缸已满"的提示。它们不是从服务器推送的，也不包含任何个人信息。

• In the game: Settings → Notifications (turn it off and pending reminders are cancelled immediately).游戏内：Settings → Notifications（关闭后会立即取消已排程的提醒）。
• On iOS: Settings → Notifications → Aqua Keeper → Allow Notifications off.iOS：设置 → 通知 → Aqua Keeper → 关闭"允许通知"。
• On Android: Settings → Apps → Aqua Keeper → Notifications off.Android：设置 → 应用 → Aqua Keeper → 关闭通知。

No — the game is fully playable offline. The only online-ish moment is when you tap Share, which hands a screenshot to your device's own share sheet so you can pick an app to send it with.不需要，游戏可以完全离线游玩。唯一"对外"的时刻是你点击分享时，截图会交给系统的分享面板，由你选择发给哪个应用。

The game itself collects no personal information — no sign-in, no cloud save, no chat, and it never asks for your name, email or contacts. Version 1.0 also has no advertising or analytics SDK, so nothing is sent anywhere while you play.游戏本身不收集个人信息 —— 没有登录、没有云存档、没有聊天，也不会索取你的姓名、邮箱或通讯录。1.0 版也没有广告与统计分析 SDK，因此游玩过程中没有任何数据被发送出去。

Later versions will include advertising. Then our advertising partner (Unity Ads / ironSource) collects device and advertising identifiers so it can serve and measure ads; on iOS that only happens if you allow tracking in the system prompt. Section 06 of the privacy policy lists exactly what is collected and how to switch it off.后续版本会加入广告。届时我们的广告合作方（Unity Ads / ironSource）会收集设备标识符与广告标识符，用于投放与衡量广告；在 iOS 上，只有你在系统弹窗中允许跟踪才会进行。隐私政策第 06 节列出了具体收集哪些数据以及如何关闭。

The privacy policy lists every local file the game writes and every third-party service involved.游戏会在本机写入哪些数据、涉及哪些第三方服务，都写在隐私政策里。

• iOS: Settings → General → iPhone Storage → Aqua Keeper → Delete App.iOS：设置 → 通用 → iPhone 储存空间 → Aqua Keeper → 删除 App。
• Android: Settings → Apps → Aqua Keeper → Storage → Clear data (or uninstall).Android：设置 → 应用 → Aqua Keeper → 存储 → 清除数据（或直接卸载）。

Because everything is stored locally, this is all it takes — there is no server-side copy to ask us to remove.由于数据全部保存在本机，这样就彻底删除了；我们这边没有任何服务器副本需要你再申请删除。

The share sheet only exists on a real phone or tablet — in a desktop build nothing pops up. On Android, the very first share can fail while the temporary file provider warms up; try once more.分享面板只在真机上存在，桌面版本不会弹出。Android 上首次分享有时会因为临时文件授权未就绪而失败，再点一次通常就好了。

If it keeps failing, email us with your device model and OS version.如果一直失败，请把设备型号与系统版本发邮件告诉我们。

Use the Sound and Music switches in the game's Settings panel — the choice is remembered on your device. Also check the system volume and, on iOS, the silent switch on the side of the phone.请使用游戏 Settings 里的 Sound 与 Music 开关，选择会记录在本机。另外也检查一下系统音量，以及 iOS 侧边的静音拨片。

Version 1.0 has no advertising and no in-app purchases — rewards that would normally come from watching an ad are simply granted. An upcoming version will introduce rewarded and interstitial ads (Unity Ads / ironSource) to keep the game free; you will be asked for consent first where the law requires it, and you can turn personalised advertising off at any time in your device settings. There are still no in-app purchases.1.0 版没有广告，也没有应用内购买 —— 原本需要看广告获得的奖励会直接发放。后续版本会加入激励视频与插屏广告（Unity Ads / ironSource）以维持游戏免费；在法律要求的地区会先征求你的同意，你也可以随时在设备设置中关闭个性化广告。游戏仍然没有内购。

If you ever make a payment through the App Store or Google Play, refunds are handled by Apple or Google under their own policies.如果你通过 App Store 或 Google Play 产生了付款，退款需按 Apple 或 Google 各自的政策申请。

Include these details and we can usually reproduce the problem straight away:附上下面这些信息，我们通常就能直接复现问题：

• Device model and OS version (for example "iPhone 15, iOS 26.1").设备型号与系统版本（例如"iPhone 15，iOS 26.1"）。
• The game version shown in the Settings panel (currently 1.0).Settings 面板里显示的游戏版本（目前是 1.0）。
• What you did, what you expected, and what happened instead.你做了什么操作、期望的结果、实际的结果。
• A screenshot or screen recording, if you have one.如果有截图或录屏，一并附上。